If you’re dealing with a defective Adidas product, you’re in the right place. Here’s what you need to know about adidas defective shoe policy at a glance:

  • Warranty Period: Adidas products are eligible for a Return Authorization if manufactured or purchased within the last 6 months.
  • Required Documentation: Photos of the defect, article number, and production date must be provided.
  • Return Shipping: Adidas covers return shipping with a pre-paid USPS label if a physical inspection is needed.
  • Exclusions: Products damaged by misuse, accident or neglect are not covered.

Understanding the adidas defective shoe policy can save both time and hassle. In this guide, we’ll take you through the policy specifics, how to file a warranty claim, and the step-by-step return process, ensuring a smooth experience with Adidas.

I’m Eric Neuner, founder of NuShoe Inc. With over 25 years in the business, I’ve navigated countless defective shoe policies, including those from Adidas. Our mission at NuShoe Inspect & Correct is simple: to provide top-notch quality control and repair services swiftly and affordably.

A concise infographic explaining the key points of adidas' defective shoe policy, including warranty period, required documentation, return shipping process, and exclusions - adidas defective shoe policy infographic roadmap-5-steps

Let’s dive in.


Understanding Adidas’ Defective Shoe Policy

Navigating the nuances of adidas’ defective shoe policy can be a bit tricky, but understanding the basics will make the process smoother. Let’s break down the key components: warranty period, return authorization, manufacturing defects, and exclusions.

Warranty Period and Eligibility

Adidas offers a warranty for products manufactured or purchased within the last 6 months. This means if your shoes were made or bought recently, you’re eligible for a Return Authorization. To kickstart this process, you’ll need to contact adidas customer service.

  • Date of Manufacture: Check the tag on your shoes for the production date, usually in the format mm/yy.
  • Date of Purchase: Keep your receipt or proof of purchase handy. This is crucial for verifying your eligibility.

Once you have these details, reach out to adidas to get your Return Authorization. This step is essential for processing your warranty claim.

Exclusions and Limitations

Not all issues are covered under the adidas defective shoe policy. Here are some key exclusions:

  • Improper Care: Damage due to poor maintenance or cleaning methods.
  • Misuse: Using the shoes for activities they weren’t designed for.
  • Accident or Neglect: Any damage resulting from accidents or general neglect.

Certain items are also non-returnable, regardless of defects:

  • Final Sale Items: Products marked as final sale cannot be returned or exchanged. This includes specific collections like Bad Bunny Puerto Rico products.
  • Personalized Items: Custom products made just for you are not eligible for returns unless there’s a manufacturing defect.

Understanding these exclusions will save you time and hassle when filing a claim.

Example: If you bought a pair of Ultraboost running shoes and they developed a defect within six months, you could file a warranty claim. However, if you accidentally damaged them by using them for rock climbing, that wouldn’t be covered.

By knowing what’s covered and what’s not, you can better navigate the adidas defective shoe policy and ensure a smooth return process.

Next, we’ll dive into how to file a warranty claim, including the required documentation and return shipping process.

How to File a Warranty Claim

Filing a warranty claim with adidas may seem daunting, but it’s straightforward if you follow the steps. Here’s what you need to know about the required documentation and return shipping process.

Required Documentation

To file a warranty claim, you’ll need to provide several pieces of documentation. This ensures that adidas can quickly and accurately process your claim.

1. Defect Photo: Take a clear photo of the defect on your shoe. Make sure the issue is visible and easy to identify.

2. Article Number: The article number (ART #) is a 6-digit numeric or alphanumeric code found on the product tag. You’ll need a photo showing this clearly.

3. Production Date: The production date, usually in the format of mm/yy, is also on the product tag. Take a photo that clearly shows this date.

4. Receipt: A copy of your original receipt or itemized proof of purchase is required. This proves that the product was bought within the warranty period.

Here’s a quick checklist to ensure you have all the required documentation:

  • [ ] Photo of the defect
  • [ ] Photo of the article number
  • [ ] Photo of the production date
  • [ ] Copy of the receipt

Return Shipping Process

Once you have all the required documentation, the next step is to handle the return shipping.

1. Contact Adidas: Reach out to adidas customer service to begin the Return Authorization/Warranty process. They will guide you through the next steps.

2. Pre-Paid USPS Label: If your item requires a physical inspection, adidas will provide a pre-paid USPS return label. This makes it easy to send your defective shoes back without incurring shipping costs.

3. Physical Inspection: Once adidas receives your return, their team will inspect the shoes to confirm the defect. This process can take up to 4 weeks.

4. Shipping Fee Exclusion: While adidas covers the return shipping, they do not refund the original shipping fee. Joining adiClub can get you free shipping and other perks.

By following these steps, you can ensure a smooth claim process under the adidas defective shoe policy. Make sure to keep track of all your documentation and follow the provided instructions for the best results.

Next, we’ll explore the step-by-step return process, including how to initiate a return and the different refund methods available.

Step-by-Step Return Process

Navigating the adidas defective shoe policy can be straightforward if you follow the right steps. Below, we’ll break down how to initiate a return and the various refund methods available.

Initiating a Return

  1. Start on the Website or App: To begin the return process, head to the adidas website or open the adidas app. Look for the return portal, which will guide you through the steps.

  2. Follow the Instructions: Once in the return portal, follow the detailed instructions provided. This will include selecting the items you wish to return and specifying the reason for the return.

  3. Find a Drop-Off Point: After completing the return form, you will receive all necessary details, including a pre-paid USPS return label if a physical inspection is required. You can find your nearest drop-off point on the FedEx website.

  4. Prepare Your Parcel: Ensure the item is in its original state and packaging, with all tags attached. Drop off the parcel at the specified location.

Refund Methods and Timelines

Once your return arrives at an adidas warehouse and the quality is approved, the refund process begins.

  1. E-Gift Card: If you chose an e-gift card as your refund method, you will receive it via email immediately after your return is approved. This is the fastest refund option.

  2. Original Payment Method: If you opted for a refund to your original payment method, it can take up to 30 days for the amount to appear in your account, depending on your bank.

  3. Adidas Gift Card: In some cases, adidas reserves the right to issue refunds through an adidas e-gift card. This detail is outlined in their Return Policy.

Note: Refunds exclude shipping fees, so these will not be reimbursed.

By following these steps, you can ensure a smooth return process and receive your refund in a timely manner.

return process - adidas defective shoe policy

Next, we will address frequently asked questions about the adidas defective shoe policy to help you understand it better.

Frequently Asked Questions about Adidas Defective Shoe Policy

Can I Return Worn Shoes to Adidas?

Yes, you can return worn shoes to Adidas, but there are some conditions. The shoes must be in their original state and packaging, with tags still attached. This ensures that the product can be properly inspected for defects. If you have removed the tags or altered the shoes in any way, they may not be eligible for return.

Does Adidas Offer a Lifetime Warranty?

No, Adidas does not offer a lifetime warranty on their products. The standard warranty period for Adidas footwear and apparel is 6 months from the date of manufacture or purchase. However, certain specialized products like bags may have a different warranty period. For instance, many Adidas bags are covered by Agron Inc., which handles warranties for these items.

How to Make an Adidas Claim?

To make a warranty claim for defective Adidas shoes, you will need to provide specific documentation:

  1. Photos: Three digital photos are required:

    • One clearly showing the defect.
    • One showing the article number (ART #) on the product tag.
    • One showing the production date in the form of mm/yy.
  2. Receipt: A copy of your original receipt or itemized proof of purchase is necessary.

  3. Customer Service: Contact Adidas customer service to start the warranty claim process. You can do this via their warranty claim website or by calling their support line.

  4. Return Shipping: If a physical inspection is required, Adidas will provide a pre-paid USPS return label. Shipping fees are not refunded.

By following these steps, you can ensure that your defective shoes are returned and inspected properly.


Navigating Adidas’ Defective Shoe Policy can seem daunting, but with the right information, the process becomes straightforward. We’ve covered the warranty period, required documentation, and the step-by-step return process to help you handle any defects with ease.

NuShoe Inspect & Correct specializes in quality control inspections, ensuring that shoe manufacturers meet high standards. Our services help identify and address defects early on, preventing issues from reaching the consumer. This saves time and money for both manufacturers and customers.

We pride ourselves on our fast turnaround times and competitive prices. By partnering with us, you can ensure your products meet the highest quality standards before they hit the market.

For more details on our quality control inspection services, visit our reliable shoe quality control inspection services page.

By following the steps outlined in this article, you can confidently navigate the Adidas defective shoe policy and ensure your returns are handled smoothly.