Investigating Revolve Shoes: Are They Worth the Hype?

Are shoes from Revolve defective? This question often arises among shoppers and fashion enthusiasts. Here’s a quick answer: Yes, there have been multiple complaints about the quality and defects of shoes from Revolve.

  • Common complaints: Worn, stained, or defective products.
  • Quality concerns: Deterioration in material and craftsmanship.
  • High prices: Not always justified by quality.

Now let’s dive deeper. Revolve is a popular online fashion retailer known for trendy clothing and shoes. However, several customer reviews raise concerns about the quality of the shoes they sell. Many customers have reported receiving shoes with visible defects, such as dried bodily fluids, staining, and poor workmanship. Others have noted the inconsistency in the quality of items upon arrival.

Yet, the convenience of quick shipping and easy returns may make it somewhat appealing, even if the products don’t always meet expectations.

I’m Eric Neuner, the founder of NuShoe Inc., with decades of experience in the shoe industry. My goal is to help you navigate whether the shoes from Revolve are worth your time and money.

Infographic: Common Complaints about Revolve Shoes - are shoes from revolve defective infographic brainstorm-6-items

Quality of Revolve Shoes

Common Defects

When it comes to Revolve shoes, customers have raised several concerns about common defects. One notable issue is adhesive failure, where the glue bonding the shoe components fails, causing parts like soles and uppers to come apart. This can be due to insufficient glue application or incorrect pressure during bonding.

Another frequent complaint involves poor stitching. Broken or weak stitching can affect the shoe’s structural integrity. This often results from using incorrect thread or faulty sewing processes.

shoe stitching issue - are shoes from revolve defective

Material quality is another area where Revolve shoes often fall short. Customers have reported receiving shoes made from subpar materials that don’t justify the high price tags. For instance, some buyers found their shoes had visible scuff marks or color variations right out of the box.

Customer Reviews

Customer reviews about Revolve shoes are a mixed bag. Some people appreciate the convenience of quick shipping and easy returns, but many others express dissatisfaction with the quality.

Negative Reviews

A significant number of negative reviews highlight issues with poor quality and damaged items. For example, one customer reported receiving a pair of expensive pants with dried bodily fluid around the crotch area. Another customer received shoes with visible pilling and stains, indicating that the items were used.

Several users also noted that the quality of Revolve shoes has declined over the years. One long-time shopper mentioned that the clothing used to be better and often came with 20-25% discounts, which are now rare.

Positive Reviews

On the flip side, some customers praise Revolve for its quick shipping and hassle-free returns. They find the convenience worth the premium price, especially when needing items for specific events like vacations or weddings.

Mixed Feedback

The feedback is not all bad or all good; it’s a mix. Some users find value in the brand’s customer service, which they compare to Nordstrom’s level of service. Others appreciate the availability of multiple brands in one place, making it easier to shop for different styles.

However, the overall sentiment leans toward caution. Reading reviews before purchasing is crucial to avoid the disappointment of receiving defective or poor-quality shoes.

customer review chart - are shoes from revolve defective

In summary, while Revolve offers convenience and a wide range of brands, the quality of their shoes often leaves much to be desired. The common defects and mixed customer reviews suggest that potential buyers should be cautious and well-informed before making a purchase.

Return and Exchange Policies

When it comes to returning or exchanging items at Revolve, knowing the policies can save you time and hassle. Here’s a straightforward breakdown of what to expect.

Return Process

Initiating a Return:
Revolve makes it easy to start a return. Simply log into your account, go to your orders, and select the item you wish to return. Follow the prompts to generate a return label.

Return Conditions:
Items must be in their original condition with tags attached. Worn or damaged items may not qualify for a return. Revolve’s return window is typically 30 days from the date of purchase.

Happy Returns:
Revolve partners with Happy Returns, offering a seamless experience. You can drop off returns at any of the 4,000+ Happy Returns locations without needing a box or label.

Refund Methods:
Original Payment Method: Refunds can take up to 30 days to appear in your account.
E-Gift Card: This is the quickest option and is issued immediately after the return is processed.
Store Credit: Sometimes, Revolve might offer store credit as a refund option.

Refund Percentage:
Revolve mostly provides full refunds, but shipping fees are non-refundable.

Exchange Process

Conditions for Exchange:
Exchanges follow similar conditions as returns. Items must be in original condition with tags attached.

How to Exchange:
To exchange an item, you will need to initiate a return first. Once the return is processed, you can place a new order for the desired item. This ensures you get the correct size or color without waiting for the exchange to process.

Customer Service:
Revolve is known for its customer service. If you encounter any issues, their support team is available to assist with returns or exchanges. Many customers have praised their quick and hassle-free service.

In summary, Revolve’s return and exchange policies are designed for convenience. Utilizing services like Happy Returns and understanding the return conditions can make the process smoother.

Next, we’ll look into the shipping and delivery policies, including delivery times and common issues faced by customers.

Shipping and Delivery

Shipping Details

Revolve ships from its main warehouse in California. They offer delivery to over 150 countries worldwide. This extensive reach makes them a global player in the fashion industry.

Delivery times can vary based on the destination. For customers in the United States, standard shipping typically takes 2-3 business days. International shipping times can range from 5-10 business days. Revolve offers expedited shipping options for those in a hurry, though these come with additional fees.

Shipping fees also vary. In the U.S., Revolve often provides free standard shipping on orders over a certain amount. International shipping fees depend on the destination and the shipping method chosen. It’s always best to check their website for the most current rates and promotions.

Delivery Issues

Despite the broad reach and quick shipping options, delivery issues can still occur. Common problems include delayed shipments and lost packages. These issues can stem from various factors such as inclement weather, port congestion, or customs delays.

Customer complaints have highlighted these issues. For example, one customer mentioned a delay in receiving their order due to port congestion. Another reported a lost package that took weeks to resolve.

Revolve’s customer service team is generally responsive to these problems. They offer support to track lost packages and resolve delays. However, the frequency of these issues suggests that while Revolve’s shipping network is extensive, it’s not immune to logistical hiccups.

In summary, while Revolve offers fast and widespread shipping, potential delivery issues like delays and lost packages can impact the customer experience. Their responsive customer service helps mitigate these problems, but it’s something to be aware of if you’re in a rush or ordering internationally.

Frequently Asked Questions about Revolve Shoes

Are shoes from Revolve defective?

Many customers have raised concerns about the quality of shoes from Revolve. Common defects include items arriving stained, worn, or damaged. One customer shared a particularly disturbing experience of receiving pants with dried bodily fluid around the crotch area. Another mentioned getting a pair of shoes that were clearly used, with visible stains and pilling.

While these instances are alarming, it’s important to note that not all customers have negative experiences. Some users appreciate the convenience of quick shipping and easy returns, even if the quality doesn’t always meet expectations. Reviews frequently mention that the quality varies significantly between brands and even specific items. So, are shoes from Revolve defective? The answer seems to be: sometimes, yes.

Is Revolve a good company?

Revolve has a mixed reputation. On the positive side, the company is known for its fast shipping and hassle-free returns, often compared to the high standards of Nordstrom’s customer service. However, the quality of the products and the overall shopping experience have been called into question.

Long-time customers have noted a decline in quality over the years. One user who has shopped at Revolve since 2005 mentioned that the clothes used to be better and that discounts were more frequent. Another pointed out that the site now has an overwhelming number of options, making it harder to find high-quality items.

Revolve’s transparency and ethical concerns have also been topics of discussion. The company gives influencers credits, and many of the items they promote are not purchased but provided for free. This has led some to question the authenticity of the rave reviews often seen on social media.

Does Revolve have a good return policy?

Revolve’s return policy is one of its strong points. The company offers free two-day shipping and easy returns, which many customers find appealing. They usually process refunds within days, making it a convenient option for those who like to try on multiple items and return what doesn’t work.

However, there are some caveats. For example, returns must be made within a specific timeframe to avoid additional fees. One customer mentioned that ShopBop, another retailer, charges for returns if not made within 15 days of purchase. While Revolve’s policy is generally more lenient, check the return conditions before making a purchase.

In summary, Revolve’s return policy is generally favorable, but it’s crucial to be aware of the conditions to avoid any unexpected fees. The ease of returns and fast refunds make it a convenient option for many shoppers, despite the occasional quality issues.

These FAQs aim to provide a clearer picture of what to expect when shopping for shoes at Revolve. From quality concerns to return policies, knowing these details can help you make a more informed decision.


When it comes to Revolve shoes, opinions are mixed. While some customers appreciate the fast shipping and easy returns, many have raised concerns about quality and defects. It’s clear that are shoes from Revolve defective is a valid question, with numerous reviews highlighting issues like worn items, poor craftsmanship, and even hygiene problems.

This is where NuShoe Inspect & Correct can step in to help.

NuShoe Inspect & Correct

At NuShoe Inspect & Correct, we specialize in quality control and repair services for footwear. Our team meticulously inspects every pair of shoes to ensure they meet the highest standards of quality. If you’ve received a defective pair from Revolve, don’t worry—we can help restore them to their best condition.

Quality Control

Our quality control process is thorough and reliable. We check for common defects such as poor stitching, damaged materials, and even hygiene issues. This ensures that your shoes are not just wearable but also durable and comfortable.

Repair Services

If you find that your Revolve shoes are not up to par, our expert repair services can make a world of difference. We offer:

  • Meticulous inspections to identify and correct defects
  • Fast turnaround times so you can get back to your routine quickly
  • Affordable prices without compromising on quality

Whether it’s fixing a broken heel or replacing worn-out soles, our team has the skills and tools to bring your shoes back to life.

Final Thoughts

Shopping for shoes should be a delightful experience, not a gamble. While Revolve offers convenience and a wide selection, quality issues can sometimes mar the experience. By turning to NuShoe Inspect & Correct, you can ensure that your footwear meets the highest standards.

For more information on how we can help with your shoe defects, visit our reliable shoe quality control inspection services page.

In conclusion, while Revolve has its merits, be aware of potential quality issues. With the right support from NuShoe Inspect & Correct, you can enjoy stylish and well-made shoes without the worry.