Understanding ASICS’ Defective Shoe Policy

When it comes to resolving issues with your ASICS footwear, understanding the ASICS defective shoe policy is essential. This guide will provide a clear overview, so you can address any shoe quality concerns with confidence.

Here’s a quick summary to help you get started:
Warranty Coverage: ASICS offers a one-year warranty on manufacturing defects for footwear and a six-month warranty for apparel and accessories.
Return Process: Items must be in unworn condition with original packaging and tags attached.
Claim Process: Contact ASICS customer care with required documentation, including photos of the defect.

Properly understanding these policies can save you time and frustration.

My name is Eric Neuner, the founder of NuShoe Inc. With over 25 years of experience in shoe repair and quality control, I have extensive knowledge about the ASICS defective shoe policy. Let’s dive deeper to ensure you can handle any issues with your ASICS shoes smoothly.

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ASICS Defective Shoe Policy Explained

Warranty Coverage

ASICS offers a 1-year warranty on their footwear products and a 6-month sole warranty for specific models. This warranty covers manufacturing defects such as faulty stitching, broken eyelets, or sole separation. However, it does not cover issues caused by improper fit, normal wear and tear, misuse, or unauthorized repairs. Always check if the product was purchased from an ASICS Store or an ASICS-authorized retailer as the warranty applies only to these purchases.

– Improper fit
– Normal wear and tear
– Misuse or improper transportation
– Unauthorized repairs

Return Process

To return a defective ASICS product, ensure it is in unworn condition with the original packaging and tags attached. If the product has been used, it may not qualify for a return unless it is a clear manufacturing defect.

Steps for Returning a Product:
1. Contact ASICS Customer Care: Reach out to customer care to initiate the return process.
2. Prepare the Product: Ensure the product is in unworn condition with original packaging and tags.
3. Return Shipping: ASICS will provide a pre-paid shipping label if a physical inspection is necessary.

Claim Process

Filing a warranty claim with ASICS involves a few key steps:

  1. Contact ASICS Customer Care: You can reach them via email or phone. Their contact details are usually available on their official website.
  2. Submit Required Documentation: Provide details including photos of the defect, proof of purchase, and any other relevant information.
  3. Follow Up: ASICS may ask for additional information or request that you send the product for inspection.

Required Documentation:
– Photos of the defect
– Proof of purchase
– Detailed description of the issue

ASICS Customer Care Contact:
Email: CustomerCare-US@ASICS.com
Phone: (855) 233-3120

Properly understanding these policies can save you time and frustration. Now, let’s move on to explore common issues with ASICS shoes and how to address them.

Common Issues with ASICS Shoes

Sole Wear and Durability

Sole wear is a frequent complaint among ASICS shoe users. Many runners and athletes report that their shoes last between 300-500 miles before showing significant wear. This is a standard lifespan for running shoes, but some ASICS models have been criticized for not reaching even this range.

Wear patterns can vary, but common issues include the sole wearing down unevenly or too quickly, which can affect performance and comfort. A Reddit user noted that their ASICS shoes’ soles wore out in just two months, which is far below the expected lifespan.

ASICS used to offer a 6-month sole warranty on some of their models, but this policy has changed. Now, only specific models like the Gel Resolution 9 still come with this warranty. This change has disappointed many loyal customers.

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Cushioning and Support

The cushioning system in ASICS shoes, especially the Gel cushioning system, is designed to provide comfort and reduce impact. However, some users find that the cushioning wears out too quickly, leading to discomfort and reduced support.

Overpronation and flat feet are common issues that ASICS shoes aim to address with their support features. While some users find ASICS shoes very comfortable, others report that the support diminishes over time, causing pain and discomfort.

User feedback is mixed. For example, one user switched from Nike to ASICS Gel Resolution 8 for the better comfort, but still found that both brands’ shoes lasted only about 5-6 months with regular use. This indicates a recurring issue with the longevity of ASICS’ cushioning and support.

Quality control is another area where ASICS has faced criticism. Issues like loose stitching and inconsistent construction can lead to discomfort and even safety concerns. One reviewer pointed out that the loose stitching in their pair made the sole feel like it was slipping, which can be dangerous during physical activities.

These common issues highlight the importance of inspecting your shoes regularly and understanding the ASICS defective shoe policy to address any problems promptly.

Next, we’ll discuss how to handle defective ASICS shoes, including inspection tips and alternative solutions.

How to Handle Defective ASICS Shoes

Inspection Tips

Before contacting ASICS, it’s important to thoroughly inspect your shoes to identify any defects. Here are some key tips:

  • Check the stitching: Make sure it’s straight and tight. Loose stitches can lead to parts of the shoe coming apart.
  • Examine the soles: Look for unusual wear patterns or holes, especially if the shoes are relatively new.
  • Flex the shoe: Bend it to see if it returns to its original shape. This checks the shoe’s flexibility and integrity.
  • Inspect the interior: Look for wrinkles, loose threads, and uneven padding around the collar which can cause discomfort.
  • Smell the shoe: A strong chemical odor may indicate poor material quality.

Documenting these issues with clear photos can be very helpful when you contact ASICS.

Contacting ASICS

Once you’ve identified and documented the defects, you can reach out to ASICS customer care. Here’s how:

  • Customer Care Number: Call ASICS at (855) 233-3120 for immediate assistance.
  • Email Support: Send an email to CustomerCare-US@ASICS.com with your issue details and photos.
  • Authorized Retailers: If you bought the shoes from an authorized retailer, you might be able to process your claim through them.

Make sure to provide all necessary documentation, including your receipt and photos of the defects, to speed up the process.

Alternative Solutions

If ASICS does not resolve your issue to your satisfaction, there are other options available:

  • NuShoe Inspect & Correct: This service specializes in quality control inspections and can help identify and address defects early on.
  • Repair Services: Local cobblers or specialized repair services can sometimes fix minor defects, extending the life of your shoes.
  • Third-Party Warranties: Some retailers offer their own warranty programs that might cover defects not handled by ASICS.

By following these steps, you can ensure that your defective shoes are properly inspected and that you have the best chance of resolving any issues.

Frequently Asked Questions about ASICS Defective Shoe Policy

What is ASICS’ faulty policy?

ASICS offers a limited warranty for their products, covering manufacturing defects. For footwear, this warranty lasts one year from the date of purchase. Apparel and accessory products have a six-month warranty.

However, it’s important to note that this warranty does not cover sole wear. ASICS previously offered a six-month sole warranty for certain tennis footwear, but this is no longer available.

Refunds are provided if ASICS determines the product is defective. However, freight charges for returning the product are generally not reimbursed. For more details, you can visit the ASICS Warranty Policy.

Can I return worn shoes to ASICS?

You can return worn shoes to ASICS, but there are conditions. The shoes must be in unworn condition, with the original packaging and tags attached. This ensures that ASICS can properly inspect the product for defects. If the shoes have been altered or the tags removed, they may not be eligible for return.

ASICS does not offer refunds for non-faulty returns. If you simply change your mind, the shoes must be unworn and in their original condition to qualify for a return. For more information, check out the ASICS Return Policy.

How long should a pair of ASICS last?

The lifespan of a pair of ASICS shoes varies based on usage and conditions. Generally, running shoes are expected to last between 300-500 miles. This translates to about six months for regular runners. Factors like running surface, weight, and running style can affect durability.

For tennis players, the USTA recommends replacing shoes after 45-60 hours of play. If you play 7 days a week, your shoes might wear out faster than the average user.

It’s essential to monitor wear patterns and cushioning to determine when to replace your shoes. Regular checks can help you maintain optimal performance and prevent injuries.

For more detailed insights, visit the ASICS Shoe Durability section.

Leading into the next section, understanding these FAQs can help you make informed decisions about your ASICS shoes and how to handle any issues.


Understanding ASICS’ defective shoe policy is crucial for anyone who invests in their footwear. Knowing the details of the warranty, how to file a claim, and what to expect can save you time and hassle if you encounter any issues.

Summary: ASICS offers a 1-year warranty on footwear and a 6-month warranty on soles. This covers manufacturing defects but excludes wear and tear, improper use, and unauthorized repairs. To make a claim, you’ll need to follow specific steps, including providing photos and proof of purchase.

Importance of Understanding Policies: Familiarizing yourself with these policies ensures you know your rights and can act quickly if a problem arises. It also helps you maintain your shoes properly to avoid issues that might not be covered by the warranty.

NuShoe Inspect & Correct: If you encounter problems with your ASICS shoes and need professional help, consider NuShoe Inspect & Correct. We specialize in quality control inspections and can help you navigate the warranty process. Our services ensure that any defects are identified and addressed promptly, saving you time and stress.

For more information on our quality control inspection services, visit our reliable shoe quality control inspection services page.

Final Thoughts: Knowing the ins and outs of ASICS’ defective shoe policy can make a big difference in your overall experience with the brand. By staying informed and proactive, you can ensure that you get the most out of your investment in ASICS footwear.

We hope this guide has been helpful. For any further questions or assistance, reach out to ASICS customer care or contact us at NuShoe Inspect & Correct.