How to Handle Defective Nike Shoe Returns

If you’re wondering how to return defective Nike shoes, you’ve come to the right place. Addressing your search intent immediately, here’s a quick guide:

  1. Nike Refurbished Program: Check if your shoes qualify for refurbishment.
  2. Online Returns: Download a return label via
  3. In-Store Returns: Bring your packing slip and order number to a Nike store.

Returning defective Nike shoes involves understanding their policies on returns, refunds, and exchanges. Nike offers robust options whether you purchased directly online or at a physical store. They stand by their products, providing a 2-year warranty against material or workmanship flaws.

My name is Eric Neuner, founder of NuShoe Inc., and I’ve spent years refining methods to inspect and correct footwear, including handling returns for defective Nike products. Let’s dive into the details of making your return as smooth as possible.

Step-by-step guide on returning defective Nike shoes, covering Nike Refurbished Program, online and in-store returns, and warranty insights. - how to return defective nike shoes infographic infographic-line-3-steps

Understanding Nike’s Return Policy

Nike makes it easy to return products, but it’s important to understand their policy to ensure a smooth process.

30-Day Return Window

You have 30 days from the shipping date to return your order for any reason. This applies to all products, whether you’ve tried them on or not. Nike’s generous return window means you can shop with confidence.

Unworn Condition

After 30 days, you can still return your product, but it must be unworn and unwashed. Nike emphasizes that items should be in their original condition. This means no signs of wear like dirt on the soles or creases in the fabric.


Some products have specific return policies:

  • Apple Watch Nike+ and AppleCare: Must be returned within 14 days of delivery.
  • Nike Golf Clubs: Can be returned within 90 days of the ship date.
  • Nike+ devices: Must be unopened to be eligible for return.

For more details, check the specific guidelines on the product’s label or warranty card.

Nike+ Membership

Joining Nike+ offers additional benefits, including a free prepaid return label. This makes the return process even easier and more cost-effective.

Prepaid Return Label

Most orders come with a free prepaid return label. If your package didn’t include one, you can download it online:

  1. Download a Return Label: Visit the returns section on, follow the prompts, and print your label.
  2. Use the Included Return Label: Fill out the return form, place it in the box, attach the label, and drop it off at any UPS location.

By understanding these key points, you can navigate Nike’s return policy with ease.

return label - how to return defective nike shoes

How to Return Defective Nike Shoes

Step-by-Step Guide

Returning defective Nike shoes is straightforward. Here’s a step-by-step guide to help you:

  1. Fill Out the Return Form: If your order included a return form, fill it out. This form helps Nike process your return quickly.

  2. Print a Prepaid Return Label: If your package didn’t include a prepaid return label, you can download one from Simply log in, go to the returns section, follow the prompts, and print your label.

  3. Pack Your Shoes: Place the completed return form in the box with your shoes. Make sure the shoes are in their original packaging and include all accessories.

  4. Attach the Return Label: Stick the prepaid return label on the box. Ensure it covers any old labels to avoid confusion during shipping.

  5. Drop Off at UPS: Take your package to any UPS location. Nike covers the shipping costs, so you don’t have to worry about paying for postage.

Pro Tip: If you are a Nike+ member, you get extra benefits like a free prepaid return label.

Returning to a Nike Store

Prefer to return your defective Nike shoes in person? Here’s what you need to do:

  1. Bring Your Packing Slip or Order Number: This helps the store verify your purchase and process your return.

  2. Visit a Nike Store: Head to the nearest Nike store. You can find store locations on Nike’s website.

  3. In-Store Exchange or Refund: You can exchange the defective shoes for a different size, color, or style. If you prefer a refund, it will be issued to your original payment method. Nike stores cannot refund PayPal accounts; instead, they may offer a gift card at the manager’s discretion.

Pro Tip: If you bought Converse products from, you can return them to a Converse store with your order confirmation email and packing slip.

Online Returns

If you prefer handling returns online, follow these steps:

  1. Visit Go to the returns section on Nike’s website.

  2. Download a Return Label: Follow the on-screen prompts to set up your return and download a preaddressed return label.

  3. Pack and Ship: Place the return form in the box with your shoes, attach the return label, and drop off the package at any UPS location.

Pro Tip: Always check Nike’s return policy for any specific guidelines or exceptions, especially for items like Apple Watch Nike+ and custom products.

By following these steps, you can easily return defective Nike shoes and ensure a smooth process. Next, let’s explore Nike’s 2-Year Warranty and how it protects your purchase.

Nike’s 2-Year Warranty

Nike stands behind the quality of its products with a 2-Year Warranty. This warranty covers manufacturing defects for up to two years from the date of manufacture, not the purchase date.

Manufacturer Date and Shoe Tag

To find out if your shoes are eligible for this warranty, check the manufacturer date on the shoe tag. This tag is usually located inside the shoe, near the tongue or the heel area. The date is often in the format of mm/yy.

How to File a Warranty Claim

If you believe your shoes are defective and within the two-year window, follow these steps to file a warranty claim:

  1. Gather Required Information: You’ll need the manufacturer date from the shoe tag and proof of purchase, like a receipt or order confirmation email.

  2. Contact Nike Customer Service: Reach out to Nike via their customer service page. Provide them with the necessary details, including photos of the defect if requested.

  3. Follow Return Instructions: Nike will guide you through the return process, which may include sending you a prepaid return label.

Specific Guidelines

That Nike’s 2-Year Warranty covers manufacturing defects only. This includes issues like:

  • Faulty stitching
  • Sole separation
  • Material flaws

However, it does not cover damage caused by misuse, accidents, or general wear and tear. For more detailed information, refer to Nike’s warranty guidelines.

By understanding and utilizing Nike’s 2-Year Warranty, you can ensure that your purchase is protected and that any defective products are handled efficiently.

Next, we’ll dive into special cases and exceptions, such as the return policies for Apple Watch Nike+ and custom products.

Special Cases and Exceptions

Apple Watch Nike+ and AppleCare

For Apple Watch Nike+ and AppleCare, the return window is 14 days from the delivery date. This is a shorter period compared to other Nike products. If you need to return these items, ensure you do so promptly to avoid missing the deadline. For more details, check the Apple Watch Nike+ return policy.

Nike Golf Clubs

Nike Golf Clubs come with a 90-day return window from the ship date. This extended period allows you to try out the clubs and decide if they meet your needs. If you wish to return them, follow the specific return policy guidelines available on the Nike golf club return policy.

Custom Products

NIKEiD and Custom Converse products can be returned for any reason within 30 days. This policy mirrors the standard return window for most Nike products. Whether you’re not satisfied with the design or there’s a defect, you can return these custom items within the specified timeframe. For more information, refer to the NIKEiD returns policy.

Frequently Asked Questions about How to Return Defective Nike Shoes

How do I return a defective item to Nike?

Returning a defective item to Nike is straightforward. Follow these steps:

  1. Nike+ Membership: If you’re a Nike+ member, you get a free prepaid return label. This makes the process easier and cost-free.

  2. Prepaid Return Label: If your package didn’t include a prepaid return label, you can download one from Simply set up your return online, and you’ll get a preaddressed return label.

  3. UPS Drop-Off: Attach the prepaid return label to your package and drop it off at any UPS location.

For more detailed steps, refer to Nike’s official return policy.

Can worn shoes be returned to Nike?

Returning worn shoes to Nike can be tricky. Here are the key points:

  • Store Policy: Nike’s policy states that shoes can be returned within 30 days, even if worn. After 30 days, they must be unworn and unwashed.

  • Signs of Wear: If the shoes show significant signs of wear, the return may be denied. However, if the defect is clearly a manufacturing issue, Nike will likely accept the return.

  • Refund Difficulty: If the shoes are worn and the defect is not obvious, you might face some hurdles in getting a refund. Be prepared to explain the defect clearly.

Does Nike issue refunds?

Yes, Nike issues refunds, but there are some conditions:

  • Unused Product: For a full refund, the product must be unused and returned within 30 days.

  • 30-Day Window: Most items can be returned within 30 days of the shipping date for any reason.

  • Original Form of Payment: Refunds are usually issued to the original form of payment. However, if you return the item to a Nike store, you might receive a gift card instead, especially if you originally paid via PayPal.

For more details, check out Nike’s refund policy.


At NuShoe Inspect & Correct, we understand how frustrating it can be to deal with defective products. That’s why we’re committed to providing top-notch quality control services to ensure your shoes are in the best possible condition.

Our team meticulously inspects every pair of shoes to meet the highest standards. We offer a fast turnaround time, so you won’t be without your favorite footwear for long. Plus, our services come at affordable prices, making sure you get the best value for your money.

If you’re located in San Diego, California, you’re in luck! Our local presence allows us to offer personalized service and quick turnaround times. Trust NuShoe Inspect & Correct to keep your steps comfortable and your shoes in prime condition.

For more information on how we can help with your shoe defects, visit our reliable shoe quality control inspection services page.

Whether you’re dealing with a defective Nike product or any other brand, we’ve got you covered. Let us help you navigate the complexities of returns and ensure you always have the best footwear experience possible.