Clarks Shoes Complaints Defective Shoes: Quick Answers

  • Want a refund or exchange? You have 60 days to return unworn shoes.
  • Received defective shoes? Contact Clarks customer service for a refund or exchange.
  • Need help with a complaint? Use Clarks’ contact form or phone number for support.


Clarks shoes complaints defective shoes have become a topic of significant concern among customers. Numerous reports highlight issues like incorrect sizes, delayed deliveries, and shoes with defects. One user from Sulaymaniyah bluntly advises, “Don’t buy any Clarks off the internet. Fake.” This rising dissatisfaction has led many to seek effective resolutions.

Clarks offers a return policy promising refunds or exchanges for unworn items within 60 days. However, for defective shoes, contacting customer service is essential to initiate the process. Many customers have faced hurdles, such as poor communication and delayed resolutions.

My name is Eric Neuner, founder of NuShoe Inc., a leader in shoe repair and quality control. With over two decades of experience, I understand the challenges related to Clarks shoes complaints defective shoes and am committed to helping you navigate these issues effectively.

How to Handle Defective Clarks Shoes - clarks shoes complaints defective shoes infographic pillar-5-steps

Understanding Clarks’ Return Policy

Clarks offers a straightforward return policy for both unworn and defective shoes. Here’s what you need to know:

Returning Unworn Shoes

If you bought a pair of Clarks shoes and they don’t meet your expectations, you have 60 days to return them. The shoes must be unworn and in their original condition and packaging. Follow these steps for a smooth return or exchange:

  1. Initiate the Return:
  2. Go to the Clarks return portal and enter your order number and ship-to zip code.
  3. Select the item(s) you want to return or exchange and provide a reason.

  4. Choose Your Shipping Method:

  5. You can either print a pre-paid return shipping label or use a FedEx mobile QR code.

  6. Pack and Ship:

  7. Pack the shoes along with the packing slip.
  8. Attach the shipping label or take the package to a FedEx location to scan the QR code.

Once Clarks receives and processes your return, they will issue a refund to your original form of payment or send out a replacement item.

Returning Defective Shoes

Returning defective shoes involves a few more steps, but it’s necessary to ensure you get a proper resolution. Here’s how to handle Clarks shoes complaints for defective shoes:

  1. Contact Customer Service:
  2. Reach out to Clarks’ customer care team to report the defect. This step is crucial for initiating the return process.
  3. Many customers have reported difficulties in reaching customer service. If you encounter issues, consider using alternative dispute resolution services like ProMediate.

  4. Inspection and Approval:

  5. Clarks will inspect the defective shoes once they receive them. This inspection determines whether you’re eligible for a refund or exchange.

  6. Return Process:

  7. Similar to returning unworn shoes, you’ll need to use the online return portal to generate a pre-paid shipping label or QR code.
  8. Pack the defective shoes carefully, including the packing slip, and ship them back using your chosen method.

Defective shoes must also be returned within 60 days of purchase. Once the defect is confirmed, Clarks will either issue a refund or send a replacement pair.

By following these steps, you can ensure a smoother return process and hopefully avoid some of the common pitfalls reported by other customers.

How to File a Complaint with Clarks

Contacting Customer Care

If you have complaints about Clarks shoes, especially defective ones, the first step is to contact their Customer Care team. They are trained to resolve issues swiftly, professionally, and courteously.

Here’s how you can reach them:

  • Phone: Call Customer Care at 1 (339) 330-4505. They are available Monday to Friday, 9am – 6pm EST. They are closed on weekends.
  • Contact Form: Use the contact form on their website to submit your complaint. This can be especially useful if you prefer written communication or if you are contacting them outside of business hours.

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Pro Tip: Have your order number, the nature of your complaint, and any relevant details ready when you call or fill out the form. This will help speed up the process.

Using ProMediate for Unresolved Complaints

If you’re not satisfied with the resolution provided by Clarks’ Customer Care, you have the option of using an Alternative Dispute Resolution (ADR) service. Clarks partners with ProMediate, an independent consumer mediation service.

What is ProMediate?

ProMediate is a certified ADR provider that offers an impartial platform to resolve consumer complaints. If your issue with Clarks remains unresolved, ProMediate can step in to mediate and find a fair solution.

How to Contact ProMediate:

  • Website: Visit ProMediate’s website for more details.
  • Process: Typically, you’ll need to submit your complaint along with any evidence, such as emails or receipts, to ProMediate. They will then review the case and mediate between you and Clarks to reach a resolution.

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Why Use ProMediate?

  • Independent Mediation: ProMediate operates independently, ensuring a fair process.
  • Consumer Rights: Utilizing an ADR service like ProMediate helps protect your consumer rights and often leads to quicker resolutions.

By following these steps, you can ensure that your clarks shoes complaints are handled efficiently, whether through direct customer care or independent mediation.

Steps to Return or Exchange Defective Clarks Shoes

Online Return Process

Returning or exchanging defective Clarks shoes online is straightforward. Here’s how to do it:

  1. Start a Return or Exchange: Click here to begin. Enter your order number and ship-to zip code.
  2. Select Items: Choose the item(s) you want to return or exchange.
  3. Reason for Return: Indicate that the item is defective.
  4. Exchange Details: If exchanging, select your new size or fit.
  5. Shipping Method: Choose your preferred shipping method.
  6. Submit: Enter the required details and submit your return.

What happens next?

Upon submission, Clarks will email you a pre-paid return shipping label and a QR code.

Option 1 – Use the FedEx mobile QR code (no printer required):

  1. Pack Items: Place the defective item(s) and packing slip in a single package.
  2. Visit FedEx: Bring the package to a staffed FedEx location.
  3. Scan QR Code: Have a FedEx staff member scan the QR code from your smartphone.

Option 2 – Print the pre-paid return shipping label:

  1. Print Label: Print the pre-paid return shipping label emailed to you.
  2. Pack Items: Place the defective item(s) and packing slip in a single package.
  3. Attach Label: Securely attach the pre-paid return shipping label to the package.
  4. Drop Off: Drop the package at a staffed FedEx location.

For US territories and military addresses, your return will default to be shipped via USPS. Print the USPS return shipping label and drop the package off at any USPS location.

In-Store Return Process

If you prefer to handle your return or exchange in person, you can visit a Clarks retail store.

  1. Proof of Purchase: Bring your order confirmation email, packing slip, or receipt.
  2. Credit/Debit Card: Have the card used for the original purchase.
  3. Visit a Store: Find your nearest Clarks store here.

The store staff will assist you with your return or exchange. For a refund, they will process it immediately. If exchanging, they will help you find the correct size or fit.

Note: PayPal and Klarna orders cannot be returned in-store and must be processed online.

By following these steps, you can efficiently handle your clarks shoes complaints and ensure a smooth return or exchange process.

Frequently Asked Questions about Clarks Shoes Complaints

Can I return worn shoes to Clarks?

No, Clarks does not accept returns for worn shoes. The return policy specifically states that items must be unworn and in their original condition and packaging to be eligible for a refund or exchange. If the shoes are defective, however, Clarks will inspect the item and determine if a refund or exchange is warranted.

How long do Clarks guarantee shoes for?

Clarks allows returns and exchanges within 60 days of purchase. The items must be in original condition and packaging. For defective shoes, Clarks will inspect them to decide if they qualify for a refund or exchange. This applies whether the shoes were purchased online or in-store.

Who has taken over Clarks shoes?

Clarks has recently been acquired by Viva China Holdings and LionRock Capital. The company is now part of a broader portfolio that includes other notable brands under the management of Li Ning. This acquisition aims to strengthen Clarks’ market position and improve customer service.

By understanding these points, you can better navigate the process of handling clarks shoes complaints and ensure you follow the correct steps for returns or exchanges.


At NuShoe Inspect & Correct, we understand how frustrating it can be to deal with defective shoes. Whether you’ve experienced issues with Clarks shoes complaints or any other brand, our mission is to offer top-notch quality control and shoe repair services to help you resolve these problems swiftly.

Quality Control You Can Trust

Our team is dedicated to ensuring that every pair of shoes meets the highest standards of quality. We meticulously inspect and correct any defects, so you can trust that your footwear will be restored to its best condition.

Fast Turnaround

We know that you need your shoes back as quickly as possible. That’s why we offer a fast turnaround time without compromising on quality. Our efficient processes ensure that your shoes are returned to you in top condition, minimizing any disruption to your daily life.

Affordable Prices

High-quality service doesn’t have to come with a high price tag. We offer our expert shoe repairs at competitive rates, ensuring that you get the best value for your money.

Located in San Diego

If you’re in San Diego, NuShoe Inspect & Correct is your go-to destination for reliable shoe repairs. Our local presence allows us to offer personalized service and quick turnaround times.

For more information on how we can help with your shoe defects, visit our reliable shoe quality control inspection services page.

Trust NuShoe Inspect & Correct to keep your steps comfortable and your shoes in prime condition.